Alberic is a premier technology company specializing in delivering high-quality mechanical, hardware, and software solutions across a diverse range of industries. With a strong emphasis on innovation and technical excellence, Alberic is at the forefront of tackling complex and challenging projects.
After an internal training, you will be responsible for the commercial and administrative support of the sales team. A diverse set of tasks that includes:
- Processing orders in the ERP system,
- Following up on orders throughout the entire process,
- Monitoring and communicating delivery deadlines,
- Acting as the central point of contact for customers, internal departments, etc.,
- Providing administrative follow-up for the files,
- Managing social media.
Profile:
- You have experience in an internal sales position,
- You have a commercial mindset, are customer-friendly, and handle telephone conversations smoothly,
- You are flexible and able to organize your work independently,
- You are precise in handling information,
- You speak fluent Dutch, French, and English.
Job-Related Competencies:
- Follow up on payment of orders (terms, invoicing, etc.) or forward them to the relevant department (accounting, legal, etc.),
- Analyze customer inquiries from a technical and commercial perspective (manufacturing timeline, product availability, cost, etc.),
- Handle incoming phone calls,
- Inform customers (order tracking, information, etc.),
- Register orders,
- Check conditions (delivery times, packaging methods, etc.) and inform the customer or salesperson,
- Follow up with customers or suppliers,
- Propose solutions in case of issues (delivery, warranty, payment, etc.),
- Prepare cost estimates,
- Share technical and commercial information with customers, salespeople, etc. (planning, pricing, payment, etc.).
Offer:
- An attractive salary package including meal vouchers and group and hospitalization insurance,
- Flexible working hours and attention to a good work-life balance,
- 20 paid vacation days, in addition to 12 ADV days (additional days off),
- A warm, open work environment where people are at the center.